HumHub FAQ Module

The FAQ (Frequently Asked Questions) & Knowledge base module, integrated with a Ticket System, is designed for the HumHub platform. It provides a comprehensive solution for managing frequently asked questions, knowledge base articles, and user support tickets.

Usage

1. Accessing FAQ: Navigate to the FAQ menu from the main menu within your HumHub instance.
2. Managing FAQs: Administrators can create, update, or delete FAQs as needed or mark them as archived.
3. Permissions: Administrative actions such as creating, updating, and deleting FAQs are restricted to users with the "Manage FAQ" permission.
4. Ticket System: Users can submit support tickets for assistance or inquiries.
5. Search Functionality: Utilize the search functionality to quickly find relevant FAQs based on keywords or phrases.

Features

• Create FAQs: Easily add new frequently asked questions to the system.
• Update, Delete and Archive: Modify or remove existing FAQs as the information changes.
• Permissions Management: Control access to administrative actions by assigning the "Manage FAQ" permission to specific user groups.
• Ticket System: Users can submit support tickets, allowing administrators to track user inquiries effectively.
• Search Capability: Efficiently locate relevant FAQs using the built-in search functionality.